Delivery Information

Next Working Day Delivery Service

FREE Next Working Day Delivery to UK Mainland orders over £75.00 (Ordered before 2pm)

If you order before 2pm, Monday to Friday, we can dispatch in stock orders the same day for next working day delivery*. Many items will also be available for weekend Saturday and Sunday Delivery if this is more convenient for you (This option will be made available at checkout if applicable items are purchased for an additional fee).

Orders placed after 2pm on Friday and on Saturday or Sunday will be dispatched on Monday.

We sell a vast range of Musical Instruments, so to keep our prices as low as possible for our customers we use different delivery methods for different items. All purchases over £75.00 have no delivery cost to our customers to UK Mainland addresses. For Spears to absorb this cost we use different couriers with whom we have negotiated low delivery rates to ensure our customers get the competitive price they deserve along with an appropriate, quality delivery service.

Here are the delivery options that we have available and the level of service that you can expect to receive from them:

Accessories/Small Items

For small items of a weight of (up to and around) 1KG, such as strings, capos, lead/cables, connectors, headphones, guitar straps, guitar tuners, music lights and many more accessory items, we dispatch via DPD Local Tracked Service. This is a next working day delivery service, signed for at your location. If the item requires ordering in, the product will be delivered via a "Next Working Day" service once the product arrives with us. We will keep you fully informed via email and on your account should this be the case.

* We are unable to guarantee next working day delivery. On occasion, our 3rd party courier experience delays that are out of their and our control. Should this be the case, we are unable to offer any compensation to customers. This is an unusual occurrence, but we advise customers allow adequate time if a purchase is for a special occasion.

DPD Local

For items up to (and around) 1 Metre in size and up to 30KG, we use DPD Local. With this delivery service we supply tracking information and it is a next working day delivery service with a 1 hour delivery window supplied. This service is applied to many products (within the stated weights and sizes) and is a FREE Delivery option for our customers (on all UK Mainland orders) if you spend over £75.00. Our customers also have the ability to select a delivery day and change the delivery day after dispatch via contacting the courier. We are also here to help should you need to change delivery days or times. Weekend delivery is also available from this courier should it be more convenient, which can be selected at checkout on applicable orders (additional service fee will apply).

TNT/Fedex

For items larger than 1 metre with weights up to 150KG, we dispatch using TNT on a next working day delivery service. Tracking information will be supplied but TNT does not currently offer a delivery time window. Our customers have the ability to select a delivery day and change delivery day after dispatch via contacting the courier. We are also here to help should you need to change delivery days or times. Saturday delivery is also available (for an additional fee) from this courier should it be more convenient, which can be selected at checkout on applicable orders.

Please note: TNT use a 'driver only' delivery service, meaning that for large items the driver may need a hand with the product. They deliver to the ground floor door step only and will not enter your property. If your property has a number of steps to the front door, the item will be delivered to the ground at the base of the steps.

If you pay by Bank Transfer, delivery can be to any UK Mainland address of your choice without question.

Any redirection of an order after it's been dispatched may incur an extra charge and would have to be authorised by Spears Music.

Other General Delivery Information

Standard delivery and FREE delivery charges displayed apply to most U.K. Mainland addresses. UK non-mainland and Highland addresses may incur a surcharge. We will contact you should this be the case following the receipt of your order. In addition, we do not currently deliver to Northern Ireland.

Deliveries may require a signature as proof of delivery; this can be by anyone at the delivery address and does not need to be the person who has ordered and paid for the goods, or the courier will take a picture of an open door at the time of the delivery instead of a signature (Note: items cannot be left safe or with a neighbour). This is required as proof the item has arrived safely at the delivery address as requested.

Estimated delivery times for out of stock items are intended as a guide only, and we will provide information based on the information given to us by our suppliers. Please note that your order would not usually be dispatched until all items are in stock, but please contact us if you would like to discuss getting part of an order, and we will accommodate any reasonable requests the best we can. Our customers' satisfaction is our top priority.

Some products may use alternative couriers to the ones listed above, as we may send items directly from our suppliers to speed up the delivery of your order. This may mean the cut off time for these products is slightly earlier than indicated on our website. We will inform you if this is the case with full delivery timescale details.

Whilst every effort will be made to deliver items within the timescales we have provided, this cannot be guaranteed. Rest assured that we will always do our best to ensure we get your order to you within the timescales indicated on your order.

Customer care is very important to our company and getting your order to you on time is our priority. Should something go wrong with a delivery, we will do our utmost to keep you informed and rectify any issue with empathy and consideration, and to your complete satisfaction.